Return Policy

Product Return Policy

The following is a list of products that are eligible for return as long as they are in new, unopened condition:

EMX3/CSX/CSXi/IMS2 Soft Starters – all models
Affinity AC Drives - 230V, & 460V only (Does NOT include any packaged drives)
Commander SK/HSK AC Drives – 110V, 230V, & 460V only
Commander SX AC Drives – 230V, & 460V only
Fincor 2120/2330/2620 single phase DC Drives – all models
Mentor II / Mentor MP three phase DC Drives – 208-480V only
Quantum III / Quantum MP three phase DC Drives – 208-480V only
Unidrive SP AC Drives – 230V, & 460V only (SP modular components are NOT eligible)
SM-XXX modules – all models
Epsilon EP Servo Drives – All drive models except those ordered with ROHS Option
Digitax ST Servo Drives – All drive models
MDS Servo Drives – All drive and power module models
En Series Servo Drives – All drive models
CT Vue – All models
FM-XXX modules – all models
XV/NT/MG/MH Series Servo motors – all models in published price list except brake units
FM Series Servo motors – all models defined as “Normally Stocked” in the published price list
Standard (non-brake) servo motor feedback and motor power cables for XV, NT, MG, MH, UM series motors. Models and lengths as follows:
- For XV: 5,10,15,25,50 ft lengths
- XCMDS, XTMDS, XCFTS, XUFTS, XUFCS
- For NT/MG/MH: 5, 10,15, 25,50 ft lengths
- CMMS, CMLS, CMDS, CFCS, CFOS, UFCS, CFCO
- For UM: - 3, 5,10,15 meter lengths
- SIBAH, SIBAA, PSBBK, PSBAU, PSBAA, PSBCK, PSBEK, PSBDK

All products and accessories not specifically listed above are NOT eligible for return.

Re-stock Fees: The following points outline the key details of our return policy:

10% restocking fee if return requested between 1 to 45 days from invoice date
50% restocking fee if return requested between 46 to 75 days from invoice date
75% restocking fee if return requested between 76 to 90 days from invoice date

There is a minimum restock charge of $200 per return
Returns need to be completed within 10 business days after RMA is issued
CT reserves the right to limit quantities on products eligible for return

The document above is the product return policy for Control Techniques Americas LLC

Control Techniques – Americas LLC
12005 Technology Drive
Eden Prairie, MN 55344
USA

T (800) 893 2321
T (952) 995 8000
F (952) 995 8099